Frequently Asked Questions

If you cancel your booking with more than 48 hours of notice before the rental starts we will refund the booking in full.

If you cancel your booking with less notice, you are able to postpone your booking until any time this year or next year 2021.   

Read our update about the COVID19

Feel free to contact the Go Campers team if you have any questions. 

Because of the current situation, we are flexible regarding postponing bookings. 

If you already have a booking save on currency exchange and transaction. Postpone your booking for later this year or next year and enter the SPECIAL OFFER! competition. We add wifi, chairs, and table to your booking free of charge, and you have a chance of getting a 50% refund of your campervan booking. 

More about this on our update about the COVID19

These are unprecedented times and we try to do what we can do. Our policy is to be flexible towards customers and show each case an understanding. 

Our campers are sterilized during the cleaning process between each rental.

Our office is kept clean and sterilized. There are available hand sanitizers for customers and staff. 

More about our measures on updates about the COVID19

If you have any questions don't hesitate to contact us. 

We suggest that you take the Flybus and ask the driver to stop at Nordurey Hotel Reykjavik Road as it is the closest stop to our office. From there it is about 5-10 minute walk to our office. Helluhraun 4, is our address here in Hafnarfjörður Iceland. See a map here below. 

Another option is to book an airport pickup service that we offer. Then we will monitor your flight and meet and greet you in the arrival hall around 30 minutes after your plane lands. As long as it's landing time is within our opening hours. The price for this service is charged per booking and will be presented in the booking process. 

It's fairly easy to reach us by bus. Use this website https://straeto.is/en fill in your address and ours (Helluhraun 4, 220 Hafnarfjörður). Bus #1 from downtown Reykjavík will take you close to our office. Here is a map with the walking path from the bus stop to our office. 

If you are returning on opening hours we recommend the Flybus that stops at the Viking Hotel close to  our office. We can give you a lift to the bus stop and even sell you tickets for the bus if you like. You don't need to prebook the flybus from the Viking Hotel as this is one of the main stops for the bus. 

If you are returning the camper outside opening hours. Then we recommend prebooking the flybus or calling a taxi. 

You need to prebook the flybus through https://www.re.is/tour/flybus/ from Nordurey Hotel Reykjavik Road.  Drop off the camper at Go Campers office and walk to the Hotel. See map of the walk here below. 

Taxi service: A-Stöðin Go Campers customers get a special deal with this taxi company.

Their number is +354 520-1212 Say that you are a Go Campers customer and you will get the following price. Our office - Airport 1-4 people 12.000ISK / 5-8 People 15.000ISK

For groups, it’s often cheaper to take a taxi then the flybus. You need to prebook the taxi the day before if you want a scheduled pickup before 8:00 am.

The lessee/driver must be at least 20 years old and driver license held for at least one year.

A European, Canadian or American driver's license is enough and international driver's licenses are not necessary.

If your license is not European or North-American your license must have:

• A license number
• The license holder's photograph
• A valid date
• Is written/printed in Latin characters
• If your license doesn't fill these requirements, obtain an international driver's license

New opening hours do to COVID-19 for March and April. We are open from 9:00 am to 13:00 pm. We are open for pickup from 8:00 am to 17:00 pm.

--------------------

From April 1st to September 30th our office is open from 8:00 am to 17:00 pm.

Pickup from our office and airport start at 8:00 am. From the BSI bus terminal at 8:30 am. 

From October 1st to 31st of Mars we are open from 8:30 am - 17:00 pm. 

We only deliver campers within our opening hours. If your flight arrives within opening hours you can pick up the camper the same day. 

You can return the camper outside the opening hours. You will have to leave the keys according to our directions if you return out of hours.

Our office is closed 24th, 25th, and 31st of December and 1st of January.

We are located in Hafnarfjörður a suburb of Reykjavík (the capital). 

Address: Helluhraun 4, 220 Hafnarfjörður. It's on the way from Keflavik International Airport to Reykjavík. 

You can come to our office or you can get picked up from the airport (additional charge applies). We also offer free shuttle service from BSI bus terminal in Reykjavík. 

We only deliver our camper from our main office. 

Yes you can (opening hours 8:30am - 17:00pm). Just park the camper in front of our office, lock it and put the key's trough the hatch on our office door.

If you need to get to the airport you can prebook the flybus from Nordurey Hotel Reykjavik Road, this is close to our office. Through this website > https://www.re.is/tour/flybus/ go to flybus+ and select time, date, pickup place.

A second option is taking a taxi, here is the number: +354 5885522, ask for the price.

If you need to get back to Reykjavik you can take bus to taxi. Here you can find out the bus schedule.

Yes. We offer 24/7 emergency assistance if your camper van breakes down. Just call us and we will arrange assistance from one of our many capable service providers that we have all around Iceland. 

 In case of an serious emergency or car accident please call the national emergency number 112.

No there is no limit on the kilometers you can drive per day but we recommend that you don't plan your trip with more than average of 300 km per day at the maximum. Our experience is that we get the most relaxed and satisfied customers back that have driven around 200 km per day on average.

We deliver our campers full and we would like to have it returned full. If there is missing fuel we charge the cost of the missing fuel + 25 EUR service fee

Yes all our campers are equipped with winter tires from October to April.

Yes the GO 4x4 Camper and GO Camper are suitable for F-roads. Other 2x4 campers are not allowed on F-roads and the road 35 (Kjölur) and 550 (Kaldidalur) are also off limit to the 2x4 campers.

F-roads that you do not suggest driving on with your 4x4 campers?

Yes the road F88 to or from Askja. We suggest that you take 910 instead. Also the 249 to Thorsmork we do not suggest taking as the rivers there are to difficult to cross. 

Yes, we have plenty of campers with Automatic transmission available.

Here is a list of all our campers with Automatic transmission.

Go SMART Automatic Camper 2-pax

Go LITE Automatic Camper 3-pax

Go BIG Automatic Camper 5-pax

Go 4x4 Camper 2-pax

Go 4x4 Camper 4-pax

Don't hesitate to drop us a line at Contact Go Campers Iceland or you can call us +(354) 517 7900

Yes we will send you a link by mail for a 15% or 30% confirmation fee of your total rental price.

You just need to send us a request by mail at go@gocampers.is

We accept payments by credit card or wire transfer.
We charge full amount after you make your reservations online and it is fully refundable up to 48 hours before the delivery time of your Go Camper. 

Please contact us if you would like to pay a confirmation payment and the remainder at pickup time of your camper.

If you cancel your booking with more than 48 hours of notice before the rental starts we will refund the booking in full.

Cancellations with less than 48 hours of notice before the rental starts are non-refundable. Shortening of the rental during the rental period will not result in a refund. 

We don't want to surprise our customers with hidden charges so our prices include:

CDW insurance with self risk, VAT, additional driver, unlimited milage.

And all our campervans include at the minimum: Small stove, pots and pan and all the dinnerware to prepare simple meals. Mattress and pillows. Linen and sleeping bags are not included but check our selection of equipment that you can rent in the booking process.

Please read our terms and conditions for more information regarding the insurance.

Yes! The payments are processed by Valitor the largest and respected credit card payment process company here in Iceland. They are verified as PCI DSS compliant for all their credit card activities. Read more about their security standards here. 

Yes if you have completed the booking process you should receive a confirmation email with your booking number no later than 24 hours after booking a camper. 

No we charge only the trip of the shuttle to Airport. It is 30 euros by group/camper rented.

Go Campers service fee is 10 EUR in addition to the cost of fines, parking tickets and tolls.

A 25EUR fee is charged for returning the camper without a full tank in addition to the fuel cost.

A 300 EUR fee is for smoking in the camper.

A 1000 EUR fine is for driving on F-Roads with non-4WD campers. The self-risk of your insurance will not apply. 

All off-road driving is illegal and will be a subject of high fines from the authorities in Iceland.  

We strongly recommend to use the campsites here in Iceland. They are plentiful, and normally relaxed with good facilities. You don’t have to make reservation and can just show up and fairly late too. 

Here is a map with all campesites in Iceland and all year campsites.

If you don’t have access to campsites you must seek permission to camp for the night from the owner of the land you plan on staying on as it is not legal to camp wild. In a national park you must use the campsite. Off road driving is illegal in Iceland and please do not litter or leave anything behind. 

We advise people not to try to complete the ring road with less than 7 days on the road. 10 days are what we feel are optimal and we get the best feedback from the customers that have used 10 days for making the whole way around the island in a camper. If you have less then a week we reccommend the south coast and the golden circle. Snæfellsnes peninsula and Reykjanes peninsula are nice areas as well with plenty of options for exploring and within comfortable driving distance.

Check out our Campervan Itienerary for 7 days around the Ring Road

We recommend that each customer gets familiar with the safetravel.is website. There is a lot of good information there regarding driving in the highland of Iceland and driving in Iceland in general. Another good webpage that we recommend is visiticeland.com and here you can reach a video of how to drive safely in Iceland. The Iceland academy videos are also a great sorce of info.
We also strongly recommend that you check the weather forecast and road conditions each day as both can change frequently and where you were planning to go might not be possible at the time. Please note that driving a Camper in windspeed of more than 15 meters per second is not recommended.

Here you can access the current fuel prices in iceland

Included in our prices is a CDW (collision damage waiver) insurance with 2.500 EUR self risk. In addition we offer three optional insurances: Gravel protection (GP) insures the windshields, headlights and the paint of the car for damages caused by gravel that hit your rental car from passing vehicles.

Super CDW insurance lowers the self risk of the standard CDW insurance.

Sand and ash protection covers damages to paint, glass, headliths, chrome and plastics of the rental campers caused by sand, ash, pumice or other earth materials that can be blown to the camper.

Click here to see our wide selection of insurances

Prices and amounts of self risk are noted in the booking process. For further details read the insurance chapter in our terms and conditions.

Yes you can. You can add insurance and extra equipment during the pickup process.