GoCampers FAQ

How old do I need to be able to book a camper?

You must be 20 years or older to rent a camper at Go Campers Iceland.

What documents are needed to rent a car?
A valid credit card.
A valid driver's license for each driver.

Do I need an international drivers license to drive in Iceland?

We will need to see a valid driver’s license in Latin letters (understandable to us) or an English translation of your license.

What is the minimal rental period?

Minimal rental time is 3 days.

Is ther any kilometer limit on your campers?
No there is no limit on the kilometers you can drive per day but we recommend that you don't plan your trip with more than average of 300 km per day at the maximum. Our experience is that we get the most relaxed and satisfied customers back that have driven around 200 km per day on average. 

How do I pay?
We accept payments by credit card or wire transfer.
We charge full amount after you make your reservations online and it is fully refundable up to 48 hours before the delivery time of your Go Camper. Please contact us if you would like to pay a confirmation payment and the remainder at pickup time of your camper. 

What is the cancellation policy of Go Campers?
If you cancel your booking with more than 48 hours of notice we will refund the booking in full. Cancellations with less than 48 hours of notice are non refundable. 

Where are you located?
We are located in Hafnarfjörður a suburb of Reykjavík (the capital). Address: Helluhraun 4, 220 Hafnarfjörður. View our office location here. It's on the way from the international airport to Reykjavík. Only 10 min drive from downtown Reykjavík.
You can come to our office or you can get picked up from the airport (additional charge applies). We also offer free pickup from BSI bus terminal in Reykjavík. From there we would drive to our office where we deliver all our campers.  

When are you open?
Here you can find our office opening hours. We only deliver campers within our opening hours but you can return 24 hours. You will have to leave the keys according to our directions if you return out of hours. 

Do you offer emergency road side assistance?

Yes. We offer 24/7 emergency assistance if your camper van breakes down. Just call us and we will arrange assistance from one of our many capable service providers that we have all around Iceland. In case of an serious emergency or car accident please call the national emergency number 112.

Do you offer automatic campers?
We have a few automatic Go SMART campers available.
Other models that have automatic transmission are our 4x4 campers. Both the "Go 4x4 camper 2-pax" and the "Go Camper 4-pax".

Is it safe to pay with my credit card through your website?
Yes! The payments are processed by Valitor the largest and respected credit card payment process company here in Iceland. They are verified as PCI DSS compliant for all their credit card activities. Read more about their security standards here

What is included in your camper rental rates?
We don't want to surprise our customers with hidden charges so our prices include: CDW insurance with self risk, VAT, additional driver, unlimited milage. And all our campervans include at the minimum: Small stove, pots and pan and all the dinnerware to prepare simple meals. Mattress and pillows. Linen  and sleeping bags are not included but check our selection of equipment that you can rent in the booking process. Please read our terms and conditions for more information regarding the insurance. 

What kind of insurance do you offer?
Included in our prices is a CDW (collision damage waiver) insurance with 2.500 EUR self risk. In addition we offer three optional insurances: Gravel protection (GP) insures the windshields, headlights and the paint of the car for damages caused by gravel that hit your rental car from passing vehicles.

Super CDW insurance lowers the self risk of the standard CDW insurance.

Sand and ash protection covers damages to paint, glass, headliths, chrome and plastics of the rental campers caused by sand, ash, pumice or other earth materials that can be blown to the camper.

Prices and amounts of self risk are noted in the booking process. For further details read the insurance chapter in our terms and conditions.

Can I decide what insurances and extra equipment I hire at pickup?
Yes especially if you pick up the Camper at our office than it is no problem at all.

Should I have received a confirmation email? I made a booking but I have no booking number.
Yes if you have completed the booking process you should receive a confirmation email with your booking number no later than 24 hours after booking a camper. 

Are any of your campers allowed on F-roads?
Yes the GO 4x4 Camper and GO Camper are suitable for F-roads. Other 2x4 campers are not allowed on F-roads and the road 35 (Kjölur) and 550 (Kaldidalur) are also off limit to the 2x4 campers.

Are there any F-roads that you do not suggest driving on with your 4x4 campers?

Yes the road F88 to or from Askja. We suggest that you take 910 instead. Also the 249 to Thorsmork we do not suggest taking as the rivers there are to difficult to cross. 

Can you give me directions from down town Reykjavík to your office in Hafnarfjörður?
It's fairly easy to reach us by bus. You just take the bus #1 from Lækjargata (downtown Reykjavík) to Hótel Hafnarfjörður or get of at Hraunbrún and from there it is a five minute walk. If you call us we can also pick you up from there. You can find a map of walk from the bus stop at Hraunbrún to our office here below.

Do you have suggestions how to reach your location from the airport?
We suggest that you take the Flybus and ask the driver to stop at Hotel Hafnarfjörður as it is the closest stop to our office. 

How can we reach the airport from your location after dropping off the camper?
We recommend the Flybus that stops at the Viking Hotel in our town Hafnarfjörður on its way to the airport. We can give you a lift to the bus stop and even sell you tickets for the bus if you like. 

Can I drop the camper off out of hours?
Yes you can. Just park the camper in front of our office, lock it and put the key's  trough the hatch on our office door.

During winter are all your campers equipped with winter tires?
Yes all our campers are equipped with winter tires from October to April.

How much does the fuel cost in Iceland?
Here you can access the current fuel prices in iceland

What is your fuel policy?
We deliver our campers full and we would like to have it returned full. If there is missing fuel we charge the cost of the missing fuel + 25 EUR service fee. 

Where can we park/camp for the night?
We strongly recommend to use the campsites here in Iceland. They are plentiful, and normally relaxed with good facilities. You don’t have to make reservation and can just show up and fairly late too. Check out a map of the campsites hereIf you don’t have access to campsites you must seek permission to camp for the night from the owner of the land you plan on staying on as it is not legal to camp wild. In a national park you must use the campsite. Off road driving is illegal in Iceland and please do not litter or leave anything behind. 

How many days do I need to complet the ring road?
We advise people not to try to complete the ring road with less than 7 days on the road. 10 days are what we feel are optimal and we get the best feedback from the customers that have used 10 days for making the whole way around the island in a camper. If you have less then a week we reccommend the south coast and the golden circle. Snæfellsnes peninsula and Reykjanes peninsula are nice areas as well with plenty of options for exploring and within comfortable driving distance.

Where can I get some information regarding what special hazards I might expect while driving in Iceland?
We recommend that each customer gets familiar with the safetravel.is website. There is a lot of good information there regarding driving in the highland of Iceland and driving in Iceland in general. Another good webpage that we recommend is visiticeland.com and here you can reach a video of how to drive safely in Iceland. The Iceland academy videos are also a great sorce of info.
We also strongly recommend that you check the weather forecast and road conditions each day as both can change frequently and where you were planning to go might not be possible at the time. Please note that driving a Camper in windspeed of more than 15 meters per second is not recommended.

Do you have other questions?
Don't hesitate to drop us a line at Contact Go Campers Iceland or you can call us 24/7 at +(354) 517 7900

We are here to help

+354 517 7900 go@gocampers.is

GO Campers
Helluhraun 4
220 Hafnarfjörður, Iceland
ID: 500414-0300
VAT: 116657