Frequently Asked Questions

The lessee/driver must be at least 20 years old and driver license held for at least one year to drive our campers but you must be at least 25 years old to drive Go 4x4 LUX, Go 4x4 PRO and Go 4x4 WRANGLER.

A European, Canadian or American driver's license is enough and international driver's licenses are not necessary.

If your license is not European or North-American your license must have:

• A license number
• The license holder's photograph
• A valid date
• Is written/printed in Latin characters
• If your license doesn't fill these requirements, obtain an international driver's license

From June 1st to September 30th, our office provides continuous service, operating 24/7. Outside this period, our hours are from 05:00 to 20:00. However, our drop-off facility is open 24/7 throughout the year, ensuring you can return your vehicle at any time that suits you.

Our home base is in Keflavik, merely a 5-minute drive from Keflavik Airport. Find us at Fuglavík 43, 230 Reykjanesbær.

Whether you prefer to visit our office or wish to be collected from the airport, we've got you covered. Get ready to embark on your unforgettable Icelandic adventure with Go Campers!

Absolutely! Simply park the camper in front of our office, secure it, and slip the keys through our after-hours drop box.

To head to the Keflavik Airport after returning the camper, a swift taxi ride will get you there in just 5 minutes.

Please note, our office welcomes you from 05:00 to 20:00 every day and we are open 24/7 from the 1st of June until the 30th of September. With Go Campers, your seamless Icelandic adventure is our priority!

Yes. We offer 24/7 emergency assistance if your camper van breaks down. Just call us and we will arrange assistance from one of our many capable service providers that we have all around Iceland. 

 In case of an serious emergency or car accident please call the national emergency number 112.

No there is no limit on the kilometers you can drive per day but we recommend that you don't plan your trip with more than average of 300 km per day at the maximum. Our experience is that we get the most relaxed and satisfied customers back that have driven around 200 km per day on average.

We deliver our campers full and we would like to have it returned full. If there is missing fuel we charge the cost of the missing fuel + 30 EUR service fee

Yes all our campers are equipped with winter tires from October to April.

Yes, the GO 4x4 Campers are suitable for F-roads. Campers that have 4-wheel drive are allowed on F-roads:

• Go 4x4 TOP Camper
• Go 4x4 Camper 2-pax
• Go 4x4 Cruiser Camper
• Go 4x4 Explorer Camper
• Go 4x4 Wrangler Camper
• Go 4x4 LUX Camper
• Go 4x4 PRO Camper 4-pax

Other 2WD campers are not allowed on F-roads and the road 35 (Kjölur (From Gullfoss to Syðri-lángamýri)) and 550 (Kaldidalur) are also off-limits to the 2WD campers. 

Yes the road F88 to or from Askja. We suggest that you take 910 instead. Also the 249 to Thorsmork we do not suggest taking as the rivers there are to difficult to cross. 

Yes, we have plenty of campers with Automatic transmission available.

Here is a list of all our campers with Automatic transmission.

Go SMART Automatic Camper 2-pax

Go LITE Automatic Camper 3-pax

Go BIG Automatic Camper 5-pax

Go 4x4 Camper 2-pax

Go 4x4 Cruiser Camper

Go 4x4 Explorer Camper

Go 4x4 Wrangler Camper

Go 4x4 LUX Camper

Go 4x4 PRO Camper 4-pax

Don't hesitate to drop us a line at Contact Go Campers Iceland or you can call us +(354) 517 7900

If you have selected a campervan with a heater, your van will be equipped with a quality Webasto® heater. This heater is powered by a leisure battery, which guarantees over 8H of strong heat without having to run the engine of the car, you will not get cold sleeping in a Go Campers’ campervan!

If you are returning during our office hours, we will give you a ride to the airport after you drop off the van.

If you are going to Reykjavik from Keflavik airport, we recommend using the bus:

Bus 55 www.straeto.is

Flybus: www.re.is

Our Reykjavik office location is Skógarhlíð 16, 105 Reykjavík

We offer a free airport pickup service between 5 am and 8 pm (05:00 to 20:00). This must be organized with us. Then we will monitor your flight, and meet and greet you by the Meeting Point area in the terminal's departure area within an hour after your plane lands. As long as its landing time is within our opening hours.

We offer a free shuttle service to the airport from our new HQ in Keflavik during opening hours from 05:00 am to 20:00 pm. 

For 24/7 Dropoff returns (20:00 – 05:00):
You drop off the camper at our Keflavik Office and take a Taxi to the airport. The Taxi costs around 3.000 – 5.000 ISK.

You can choose to pay 100% or 25% in the booking process. 

You can also choose to transfer to our account. 

We can make other arrangements if needed. Just send us a request by mail at go@gocampers.is

We accept payments by credit card or wire transfer.

You can choose to pay 100% or 25% when you make your reservations online and it is fully refundable up to 24 hours before the delivery time of your camper.

Please contact us if you have any questions?

If you cancel your booking with more than 24 hours of notice before the rental starts we will refund the booking in full.

Cancellations with less than 24 hours of notice before the rental starts are non-refundable. Shortening of the rental during the rental period will not result in a refund. 

We don't want to surprise our customers with hidden charges so our prices include:

CDW insurance with self-risk, VAT and unlimited mileage.

And all our campervans include at the minimum: Small stove, pots and pan, and all the dinnerware to prepare simple meals. Mattress and pillows. Linen and sleeping bags, as well as gas for the stove are not included but check our selection of equipment that you can rent in the booking process.

Please read our terms and conditions for more information regarding the insurance.

Yes! The payments are processed by Valitor the largest and respected credit card payment process company here in Iceland. They are verified as PCI DSS compliant for all their credit card activities. Read more about their security standards here. 

Yes if you have completed the booking process you should receive a confirmation email with your booking number no later than 24 hours after booking a camper. 

Go Campers service fee is 30 EUR in addition to the cost of fines, parking tickets, and tolls.

A 30 EUR fee is charged for returning the camper without a full tank in addition to the fuel cost.

A 300 EUR fee is for smoking in the camper.

A 100 EUR fee is for not cleaning the inside of the campervan.

A 500 EUR fine is for driving on F-Roads with non-4WD campers. The self-risk of your insurance will not apply. 

All off-road driving is illegal and will be subject to high fines from the authorities in Iceland.  

Customized Itineraries can't be refunded after they have been delivered. 

You can still cancel the campervan with regard to our cancellation policy. 

No.

On arrival to collect your camper, we ask for credit card details, for liability purposes. Please note that a Debit card is different from a Credit card and that the Credit card is necessary. 

Check out our insurance page showing the available insurance packages and their costs.

We strongly recommend to use the campsites here in Iceland. They are plentiful, and normally relaxed with good facilities. You don’t have to make reservation and can just show up and fairly late too. 

Here is a map with all campesites in Iceland and all year campsites. Most of them can be booked and paid with the app PARKA.IS

If you don’t have access to campsites you must seek permission to camp for the night from the owner of the land you plan on staying on as it is not legal to camp wild. In a national park you must use the campsite. Off road driving is illegal in Iceland and please do not litter or leave anything behind. 

We advise people not to try to complete the ring road with less than 7 days on the road. 10 days are what we feel are optimal and we get the best feedback from the customers that have used 10 days for making the whole way around the island in a camper. If you have less than a week we recommend the south coast and the golden circle. Snæfellsnes peninsula and Reykjanes peninsula are nice areas as well with plenty of options for exploring and within comfortable driving distance.

Check out our Campervan Itinerary for 7 days around the Ring Road

We recommend that each customer gets familiar with the safetravel.is website. There is a lot of good information there regarding driving in the highland of Iceland and driving in Iceland in general. Another good webpage that we recommend is visiticeland.com and here you can reach a video of how to drive safely in Iceland. The Iceland academy videos are also a great source of info.
We also strongly recommend that you check the weather forecast and road conditions each day as both can change frequently and where you were planning to go might not be possible at the time. Please note that driving a Camper at a wind speed of more than 15 meters per second is not recommended.

Here you can access the current fuel prices in iceland

Included in our prices is a CDW (collision damage waiver) insurance with 3.500 EUR self-risk. In addition, we offer three optional insurances:

Gravel protection (GP) insures the windshields, headlights, and the paint of the car for damages caused by gravel that hit your rental car from passing vehicles. A gravel impact on the windshield is the most frequent damage and we recommend adding Gravel Protection.

Super CDW insurance lowers the self-risk of standard CDW insurance.

Sand and ash protection covers damages to paint, glass, headlights, chrome, and plastics of the rental campers caused by sand, ash, pumice, or other earth materials that can be blown to the camper.

Click here to see our wide selection of insurance

Prices and amounts of self-risk are noted in the booking process. For further details read the insurance chapter in our terms and conditions.

Yes you can. You can add insurance and extra equipment during the pickup process.

We understand how tricky it can be to find your vehicle stuck in snow! However, it's important to note that while our Platinum+ Insurance offers a lot of great benefits, including a 0 Euro Towing Cost for many situations, it doesn't cover the costs for services to get your vehicle out of snow. This particular service requires specialized help, which is not included under the towing coverage of our insurance plans. We recommend always being prepared for winter conditions and consulting with local services if you find yourself in need of assistance in snowy situations.

PLEASE BE ADVISED - All measures at the Icelandic border due to COVID-19 have been lifted as of 25 February 2022.

If you cancel your booking with more than 24 hours of notice before the rental starts we will refund the booking in full.

Read our update about the COVID19

Feel free to contact the Go Campers team if you have any questions. 

These are unprecedented times and we try to do what we can do. Our policy is to be flexible towards customers and show each case an understanding. 

Our campers are sterilized during the cleaning process between each rental.

Our office is kept clean and sterilized. There are available hand sanitizers for customers and staff. 

More about our measures on updates about the COVID19

If you have any questions don't hesitate to contact us.